IMAGO happiness guarantee

At IMAGO, customer satisfaction is our top priority. If an image or video does not meet your requirements, you now have the option to apply for a refund. Purchased licenses and packages can be returned within 7 days after purchase. After review, you will receive your money back. Please note only licenses purchased with a registered IMAGO customer account can be returned. Licenses purchased as a guest cannot be refunded. If you have purchased a package and downloaded the wrong image, video, or license, please contact our customer service and we can delete the download and refund the credits to your account. To start the refund process, please complete the form below.

How the return policy works in 3 easy steps:

1. Prepare the invoice

Select the email with the invoice of purchase and upload the PDF file with the form in step 2. When downloading as part of a package, please upload the invoice for the associated package purchase.

2. Fill out the return form

Please complete all necessary information in the form, confirm that the image or video has not been used or published and upload the invoice pdf file, click send.

3. Wait for our confirmation

We will check your information as quickly as possible and get back to you with any questions. When confirmed, you will receive information via email. The corresponding credits will then be credited to your account or refund deposited.

Important Note:

Upon successful return of a license, you are obligated to delete the image or video file and will be no longer able to use or redistribute. If an unlicensed usage is found during an audit, the license fee will be recalculated according to point 17 of our General Terms and Conditions.

Return form

Please complete all necessary information in the form and click send.